Version 1.0

Cancellation and Refund Policy

Effective date: August 22, 2026

1. Subscription cancellation

You may request cancellation through Subscription Settings or the Paddle customer portal. Cancellation stops future renewals. When applicable, access continues until the end of the period already paid.

2. Refunds

Payments are generally non-refundable, except where required by applicable law, mandatory consumer rights or applicable Paddle policies. This policy does not limit rights that cannot legally be excluded.

3. Failed or duplicate charges

If you believe a charge is duplicated, unauthorized or technically incorrect, contact support promptly with the transaction reference. Do not send card details.

4. Plan changes

Upgrade, downgrade and proration details are shown by the billing system before confirmation when supported. Plan changes may be restricted when current member usage exceeds the destination plan limit.

5. Manual contracts

Organizations billed under a direct contract follow the cancellation and refund terms of that contract and should contact VIERLO support.